SpielZent Store & Service Status
Check the availability of the services that support shopping, payments, digital delivery, physical gaming products, and your SpielZent account.
All SpielZent services are online
SpielZent Services responds successfully, all SpielZent service groups below are online.
Store
OnlineCovers product browsing, search, product pages, cart functionality, and the public SpielZent storefront.
Payments & Checkout
OnlineCovers checkout processing and payment-related functionality. Provider availability should be reported only from verified monitoring data.
Digital Game Keys
OnlineCovers digital game key processing, inventory availability, order fulfillment, and delivery to eligible completed orders.
Vouchers & Gift Cards
OnlineCovers eligible gaming vouchers, gift cards, codes, and their digital order processing and delivery services.
Gaming Gear & Physical Products
OnlineCovers physical gaming products, stock and order processing. Carrier-specific delivery tracking remains subject to the relevant shipping provider.
Accounts & Sign-in
OnlineCovers SpielZent account access, authentication, account management, saved customer information, and related user services.
What can affect an order?
Different parts of an order may depend on different SpielZent services or external providers. A temporary issue in one service does not necessarily mean the entire store is unavailable.
Store and account services
Application, database, authentication, and supporting infrastructure can be monitored independently.
Digital fulfillment
Digital products can depend on inventory, supplier communication, payment confirmation, and fulfillment processing.
Physical delivery
Physical product processing and carrier delivery are separate stages. Shipping-provider delays may occur even when SpielZent services are operating normally.
Having trouble with an order?
If your issue is specific to your account or an individual order, use the support area instead of relying only on the general service status page.
Contact Support