1. Controller and contact

SpielZent, Bahnhofstraße 10, 66125 Saarbrücken, Germany processes personal data required to operate the store, fulfil orders and provide customer support. Privacy enquiries can be sent to info@artcomtech.com.

2. Website and security data

Technical data such as IP address, request time, requested resource, browser information and security events may be processed to deliver the website, prevent abuse, diagnose faults and protect the service.

3. Accounts and orders

Account, contact, billing, delivery and order information is processed as necessary to create accounts, process purchases, deliver physical gaming products, provide digital keys or vouchers, handle returns and provide customer support.

4. Payments

Payment information required to complete a transaction may be processed by the payment provider used at checkout. SpielZent may retain transaction identifiers, status and accounting information where necessary, but payment-card security data should be handled by the payment provider rather than stored as raw card details by SpielZent.

5. Physical delivery and digital fulfilment

For physical orders, necessary delivery information may be shared with shipping and fulfilment providers. For digital products, necessary order information may be processed by suppliers or fulfilment systems used to obtain and provide the purchased key, voucher or access information.

6. Retention

Personal data is retained only for as long as necessary for the relevant purpose and applicable legal retention obligations, dispute handling, fraud prevention and the establishment or defence of legal claims.

7. Your data-protection rights

Subject to the applicable requirements, data subjects may have rights including access, rectification, erasure, restriction, portability and objection, as well as the right to lodge a complaint with a competent supervisory authority.

8. Updates

This privacy information may be updated when SpielZent services, processing activities or legal requirements change. The version published on this page is the current website version.

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